mybackgroundcheck.sterlingcheck.comMy Background Check - Help for Sterling Job Candidates

Check my status Check my status United States Australia Brazil Bulgaria Canada - English Canada - Français Czech Republic France Germany Hungary India Italy Latin America - Spanish Netherlands Poland Portugal Romania Singapore Spain United Kingdom Need Help with Your Background Check? You're in the right place to get a status update on your background check or learn more about what to expect. Check My Status FAQs Trust Sterling to Guide You Through Your Background Check What to Expect You aced your interviews and now it’s time for your background check. Congratulations! Here’s what you can expect next. Step 1 of 5 Check Your Email You’ll receive an email from your new company containing a link and instructions to start your background check with Sterling. Step 2 of 5 Candidate Hub Next, you’ll set up a Candidate Hub account using the email address you gave your new company and create a unique password. Use your email address and password to log into your Candidate Hub account as you go through the screening process. Step 3 of 5 Complete Online Forms Once you have created an account with Sterling, you will need to view and sign authorization and disclosure forms, as well as enter certain personal information that is required for your background check. The type of information you will need to submit varies depending on what screening your new company has requested. Step 4 of 5 Drug Test If your background check requires a drug test, check your inbox for your registration email and confirm availability with your testing site. Make sure to bring the following items to your drug test: proof of identity and your electronic or paper Chain of Custody (COC) form. Step 5 of 5 Background Check Results Depending on the screening requested by your new company, your background check may take 3-5 business days to be processed. If it’s been more than one week since you completed the data collection process, please initiate a Check My Status request. Review the resources below for answers to commonly asked questions. Top Five Questions Need answers fast? Here are the top five questions candidates ask about their background check. See all FAQs How can I check on the progress of my background check? If it has been more than one week since you completed the data collection process for your background check, you are welcome to request a status update on your background check using our Check My Status service. To initiate a Check My Status request, you must enter the email address that was submitted as part of your background check, plus the last four digits of your SSN (Social Security Number) to verify your identity. Once these details are submitted, Sterling will send you an email informing you of the status of your background check. At this time, our Check My Status service only supports requests submitted by candidates in the United States. How long does it take to complete a background check? The length of time it takes to complete the background check depends on what is included in the check that we’re performing. Although 90% of Sterling’s criminal and public record searches are completed within one business day, there are several extenuating circumstances that may cause delays in the process, such as the availability of records. In general, education, employment, credentials, and reference verifications can take three to five business days to be completed. What type of information is included in a background check? Every company has specific background screening requirements based on their industry, regulations, and type of positions they hire for. Most employment background checks include a criminal record search to determine the details of a person’s criminal history. Other common requirements may include: driving records , drug testing , and education, employment, and credential verifications . How do I prepare for a background check? Before a company starts your background check, you’ll need to sign a written disclosure that states that the background check will run for employment purposes. It is a requirement of the Fair Credit Reporting Act (FCRA) that an organization or other hiring entity obtains your consent prior to the start of a background check. While every company has specific background screening criteria, you’ll likely be asked for your full legal name, any aliases, current address, date of birth, and social security number. Other information often requested is your driver’s license number, educational background (institution attended, dates, degree earned, etc.), and past employment history (name of former employers, dates of employment, and position) — plus information such as passport information or ID cards for history outside of the U.S . What if my identity verification is not successful? If your initial identity verification attempt is unsuccessful, it means that the information you provided did not match the authoritative sources ID.me uses for verification. Unsuccessful verification attempts may be due to many reasons, including: You recently moved You had a name change You already have an ID.me account Your submission contained an error or typo You submitted expired identity documents Your ‘selfie’ wasn’t taken and submitted correctly You submitted an unreadable document You submitted a phone number that is not associated with your name and address If you follow the help offered in the links above, and your next verification is still unsuccessful, ID.me may be able to verify your identity in other ways. Look for the Verify identity on a video call button to complete your identity verification on a video chat with a Trusted Referee , who is a trained ID.me identity specialist who can help you verify your identity if your online verification attempt is unsuccessful. Candidate FAQs Browse frequently asked questions sorted by where you are in the screening process. Before Your Background Check How do I prepare for a background check? Before a company starts your background check, you’ll need to sign a written disclosure that states that the background check will run for employment purposes. It is a requirement of the Fair Credit Reporting Act (FCRA) that an organization or other hiring entity obtains your consent prior to the start of a background check. While every company has specific background screening criteria, you’ll likely be asked for your full legal name, any aliases, current address, date of birth, and social security number. Other information often requested is your driver’s license number, educational background (institution attended, dates, degree earned, etc.), and past employment history (name of former employers, dates of employment, and position) — plus information such as passport information or ID cards for history outside of the U.S . What type of information is included in a background check? Every company has specific background screening requirements based on their industry, regulations, and type of positions they hire for. Most employment background checks include a criminal record search to determine the details of a person’s criminal history. Other common requirements may include: driving records , drug testing , and education, employment, and credential verifications . How far back do background checks go? The location where you live and work, and also the type of position, can impact how far back background checks go. Sterling works with organizations to provide historical background information based on applicable federal, state and local laws, as well as the requirements of the position. How long does it take to complete a background check? The length of time it takes to complete the background check depends on what is included in the check that we’re performing. Although 90% of Sterling’s criminal and public record searches are completed within one business day, there are several extenuating circumstances that may cause delays in the process, such as the availability of records. In general, education,...